Need help with an order, delivery update, product information or return request? Email contact@acneserum.io and our support team will review your message.
How to get a faster response
For order questions, include your order number, the phone number used at checkout and a short description of what you need. For a damaged or incorrect item, attach clear photos of the item, packaging and shipping label where relevant.
Product questions
Send the product name and any relevant sensitivity or concern. We can share available product information, but cannot provide medical advice or diagnose skin conditions.
Your information
We use the details you provide only to respond to your enquiry and support your order. Please allow up to one business day for a reply during normal working hours.